BookYourSite.com™ FAQ

Quick answers to your BookYourSite.com, Integrated Mode questions

Questions

  1. What park information is displayed on BookYourSite.com?
  2. What specific campground information needs to be provided?
  3. How do I provide BYS with occupancy and rate information for my park?
  4. How do I receive funds from a reservation booked on BYS?
  5. How long will it take to get online with BYS?
  6. What if I am not on a Campground Manager® support plan but want to be on BYS?
  7. Do I need any additional hardware or software?
  8. How will customers find my park using BYS?
  9. Do I have to put all my sites online?
  10. Can I block out certain periods?
  11. What if a BYS customer wants to cancel their reservation?
  12. How do I get started?
  13. Mobile – Is there an additional fee to be on the iPhone/Android App?
  14. Mobile – What happens if I update amenities at our park?
  15. Mobile – Is there additional work for me to maintain the app data?

1. What park information is displayed on BookYourSite.com?

Park Name,
Contact Information (i.e. address, phone, email),
Link to your park’s website,
Short and long descriptions,
Google Maps location,
5 picture slide show,
Number of Sites/Accommodations and breakdown,
List of Facilities and Recreation,
Rates List – In season / Off season,
List of Clubs, Memberships and Ratings,
Payment Options,
Nearby Attractions and
Directions

2. What specific campground information needs to be provided?

BookYourSite™ will need certain information provided by you, the camp owner, in order to accurately promote your camp's facilities. Below is a link to our BookYourSite Information Requirement Form which contains all of the specific information requirements. Once this form is completed, please e-mail or fax the form to the address/number found on the bottom of the form.

[Download Form] 35KB

3. How do I provide BYS with occupancy and rate information for my park?

Data is transmitted to BYS from Campground Manager. The synchronization is automated to save time and ensure accuracy. Your customer will receive the same pricing and availability that they would normally receive if they called or walked in to your office.

4. How do I receive funds from a reservation booked on BYS?

When a reservation is received on BYS the transaction information is downloaded directly to your park database along with the credit card information. The credit card is processed by you, on your system ensuring you get paid immediately.

5. How long will it take to get online with BYS?

Once you are on a Campground Manager support plan it usually take 2 or 3 days to get your system configured to accept bookings. Most of the work is done by our technical staff.

6. What if I'm not on a Campground Manager support plan but want to be on BYS?

You must subscribe to a support plan to participate. It is important to be on the latest software and we must prepare your rates for you to make sure they will work online.

7. Do I need any additional hardware or software?

You will need a high speed internet connection. No additional hardware or software is required.

8. How will customers find my park using BYS?

We will place a link on you website for customer to book online. The link will direct them to your online booking portal on BYS. We also have an online directory that will contain a webpage with your park information and pictures. Customer will also see your park details on our iPhone and iPad apps.

9. Do I have to put all my sites online?

No, you can choose which site types or accommodations to put online and the quantities of each site type to offer.

10. Can I block out certain periods?

Yes, many times when parks have a big rally or feel they are getting close to filling up on certain weekends they simply call and we block that time period so that no further online booking are taken through BYS. BYS asks the customer to "call the park for reservations" during the block out period.

11. What if a BYS customer wants to cancel their reservation?

Since the reservation and payment have been created on your system, the customer will call you directly to cancel. Your cancellation policy will be enforced. You must pay the original $5 BYS booking fee even if the customer cancels so keep this in mind when setting a cancellation fee.

12. How do I get started?

Give us a call at 1-800-547-9147 and our sales team will help you prepare your system to begin accepting reservations online.

13. Mobile – Is there an additional fee to be on the iPhone/Android App?

No, if you currently subscribe to a Campground Manager Support package your park will be automatically included on the BYS website and included on the mobile app. If you would like to accept online bookings through the BYS online portal or the mobile app, there is a onetime setup fee and a low fixed transaction fee. Please refer to the Quick Quote screen for up-to-date pricing.

14. Mobile – What happens if I update amenities at our park?

Simply let our BYS support staff know of any changes to your park and we will gladly update your park profile on BYS landing pages and the mobile app. The app sends update feeds to subscribers every day so your park details will always be up-to-date.

15. Mobile – Is there additional work for me to maintain the app data?

No, the app works through the BYS database. All of your site inventory and pricing will be reflected automatically on BYS and the app through Campground Manager. Any reservations accepted through the app will process exactly as if they were booked through the BYS website.